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About Arluneo

Frequently Asked Questions

FAQs

How long will it take to receive my order?

Orders are processed within 1–3 business days and typically require 4–9 business days for transit.

The total estimated delivery time is 5–12 business days. Shipping business days are Monday through Friday, excluding U.S. public holidays.

Orders placed after 5:00 PM (GMT-5), on weekends, or on U.S. public holidays will begin processing on the next business day.

Do you charge for shipping?

Arluneo offers free standard shipping on eligible orders delivered within the United States.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

How can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier to scan the shipment and update the tracking status. If you need assistance, contact info@arluneo.com and include your full name and order number.

What is your return and refund policy?

You may request a return within 30 days of delivery for an eligible defective or non-defective product.

Returned products must be new, unused, uninstalled, unaltered, complete, securely packaged, and approved before shipment.

Once your return is approved, Arluneo will provide a prepaid downloadable and printable return label at no charge. Eligible refunds are processed to the original payment method within 10 business days after the returned item has been received, inspected, and approved.

What payment methods do you accept?

Arluneo accepts the following payment methods when available at checkout:

Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Diners Club, and Discover.

All transactions are processed in United States dollars (USD). The payment options displayed during checkout are the methods available for your order.