Refund policy

Last updated: June 19, 2026

This Return and Refund Policy explains the conditions and procedures for returning products purchased from Arluneo. This policy applies to eligible orders delivered within the United States.

Return Window

Arluneo accepts approved returns of eligible defective and non-defective products within 30 days of delivery.

A return request must be submitted within the 30-day return period. Products sent without prior approval or outside the return period may not be accepted.

Return Eligibility

To qualify for a return, the product must be:

  • New and unused
  • Uninstalled and unaltered
  • Returned with its original parts, components, accessories, manuals, and packaging, where applicable
  • Securely packaged to help prevent damage during return transit
  • Returned according to the instructions provided by Arluneo

Products that have been installed, wired, assembled for use, modified, damaged after delivery, or returned incomplete may not qualify for a refund.

How to Request a Return

To request a return, contact Arluneo at info@arluneo.com within 30 days of delivery.

Please include:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photographs or other supporting information when reporting a damaged, defective, incorrect, or incomplete product

After receiving your request, Arluneo will review it and provide further instructions if the return is approved.

Do not send a product back before receiving return approval and return instructions.

Prepaid Return Shipping Label

For every approved return:

  1. The customer submits a return request.
  2. Arluneo reviews the request.
  3. If approved, Arluneo provides a prepaid downloadable return shipping label.
  4. The customer downloads and prints the label.
  5. The customer securely attaches the label to the return package.
  6. The customer ships the package according to the supplied instructions.
  7. Arluneo receives and inspects the returned product.
  8. An eligible refund is processed after inspection.

There is no charge to the customer for an approved return shipping label. Arluneo covers the cost of the approved return shipment.

The label will only be issued after the return request has been reviewed and approved.

Return Method

Approved returns must be sent by mail using the prepaid return shipping label and instructions provided by Arluneo.

The business address listed in this policy should not be treated as the return address unless Arluneo specifically instructs you to send the product there.

Arluneo does not accept unauthorized returns or in-person return drop-offs.

Exchanges

Arluneo accepts approved exchange requests submitted within 30 days of delivery, provided the product is new, unused, uninstalled, unaltered, complete, and eligible for return.

Exchange requests follow the same approval and prepaid-label process as returns. Exchanges are subject to replacement-product availability.

If a requested replacement is unavailable, Arluneo may process the eligible item as a return and refund instead.

Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrect, or with missing parts, contact info@arluneo.com within the applicable 30-day return period.

Include your order number, a description of the issue, and clear photographs where possible. Arluneo will review the information and provide return or exchange instructions when the request is approved.

Do not discard the product, its packaging, or included components while the request is being reviewed.

Refunds

After an approved return is received, Arluneo will inspect the product to confirm that it meets the return conditions.

If the return is approved following inspection, the refund will be processed within 10 business days and issued to the original payment method.

A confirmation email will be sent when the refund has been processed. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Arluneo cannot issue refunds to a different payment method unless required by applicable law.

Refund Currency

All purchases and refunds are processed in United States dollars (USD).

If your financial institution converts the transaction into another currency, it may apply its own exchange rate or account-related fees. These charges are determined by the financial institution and are not controlled by Arluneo.

Return Shipping Costs

Arluneo provides and pays for the prepaid return shipping label for every approved return.

Customers will not be charged for the approved return label.

Restocking Fees

Arluneo does not charge a restocking fee for approved returns or exchanges.

Non-Eligible Returns

A return may be rejected if:

  • The return request is submitted more than 30 days after delivery
  • The product has been used, installed, wired, altered, or modified
  • The product is damaged for reasons unrelated to its original delivery condition
  • Parts, accessories, components, or other included materials are missing
  • The product is not securely packaged for return
  • The product is sent without prior approval
  • The return does not follow the supplied instructions

Contact Information

For questions about this Return and Refund Policy, contact Arluneo using the details below.

Store Name: Arluneo

Email: info@arluneo.com

Address: 414 Allan Ave, North Mankato, MN 56003, United States

Business Hours: 9:00 AM – 6:00 PM (GMT-5)

When contacting us about a return, refund, damaged item, or exchange, please include your order number and a clear description of your request.