Shipping policy
Last updated: June 19, 2026
This Shipping Policy explains the order-processing, handling, shipping-cost, and estimated delivery terms for products purchased from Arluneo.
This policy applies to eligible orders shipped within the United States. All purchases and shipping-related amounts are processed in United States dollars (USD).
Order Processing and Cut-Off Time
Arluneo processes orders on business days, defined for shipping purposes as Monday through Friday, excluding U.S. public holidays.
The daily order cut-off time is 5:00 PM (GMT-5).
- Orders placed before 5:00 PM (GMT-5) on a business day will begin processing on the same business day.
- Orders placed after 5:00 PM (GMT-5) will begin processing on the next business day.
- Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.
Beginning processing on the same business day does not mean that the order will be shipped on the same day. Each order remains subject to the handling time stated below.
Handling Time
The standard handling time is 1–3 business days.
Handling time begins when the order enters processing and includes the time required to review, prepare, and package the order before dispatch.
Handling takes place Monday through Friday, excluding U.S. public holidays.
Transit Time
After an order has been dispatched, the estimated transit time is 4–9 business days.
Transit estimates are calculated using Monday through Friday as delivery business days. Weekends and U.S. public holidays are not included in the stated transit estimate.
Estimated Delivery Time
The total estimated delivery time is 5–12 business days, consisting of:
- Handling time: 1–3 business days
- Transit time: 4–9 business days
For orders placed after the daily cut-off, on weekends, or on U.S. public holidays, the delivery estimate begins on the next business day.
All delivery times are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, address issues, high-volume periods, and other circumstances outside Arluneo’s reasonable control may affect delivery.
Shipping Costs
Arluneo provides free shipping on all eligible orders shipped within the United States.
Customers will not be charged a standard shipping fee for eligible orders covered by this policy.
Order Tracking
Where tracking is available for an order, the applicable tracking information will be provided after the order has been dispatched.
Tracking information may not update immediately after dispatch. Please allow time for the shipment to be scanned and entered into the delivery network.
For help locating available tracking information, contact info@arluneo.com and include your full name and order number.
Delayed Orders
If an order has not arrived within the estimated 5–12 business-day delivery window, please contact Arluneo at info@arluneo.com.
Include your order number and delivery details so the shipment status can be reviewed.
The estimated delivery period should be calculated from the applicable processing date, taking the daily cut-off, weekends, and U.S. public holidays into account.
Incorrect or Incomplete Delivery Information
Customers should review their name and delivery address carefully before submitting an order.
If you notice an error in your delivery information, contact info@arluneo.com as soon as possible. Arluneo cannot guarantee that delivery details can be changed after an order has entered processing or has been dispatched.
Currency
All orders and shipping-related amounts are processed in United States dollars (USD).
If a bank, card issuer, or payment provider converts the transaction into another currency, it may use its own exchange rate or apply account-related fees. These charges are determined by the financial institution and are not controlled by Arluneo.
Contact Information
For questions about an order, delivery estimate, or this Shipping Policy, contact Arluneo using the details below.
Store Name: Arluneo
Email: info@arluneo.com
Address: 414 Allan Ave, North Mankato, MN 56003, United States
Business Hours: 9:00 AM – 6:00 PM (GMT-5)
When contacting us about an order, please include your full name, order number, and a clear description of your request.